Q – How did you come up with the name Blue Frog Computer Services?
A – LOL .. I originally wanted to be Silicon Toad, but I had this nagging feeling I’d heard the name before … Look at theĀ Members section. No, I am not a hacker, I’ve just read a lot.
Q – “Can you help me set up my …”
A – Most likely I can. I specialize in computer related things, but I’m pretty fluent in a lot of other electronic devices as well.
Q – My computer died at 2AM!
A – Did you remember to call me and at least leave a message if I didn’t answer? If it’s truly an emergency, I’m on my way. My rates don’t change.
Q – Why do you charge for travel time on out of area calls?
A – It generally covers the cost of gas. Depending on the repair needs, I may choose to waive the travel charges. For destinations that are severely out of area, if a few people would like to use my services (ask your friends) and I can get enough repair time, I will waive the fees as well.
Q – Calls seem to go to voicemail frequently, why?
A – There is only one of me and if I’m with a client (and it may even be while with you), I will let most calls go to voicemail. You are paying me to take care of your issues, not another client’s problem(s). If I am actively driving, I will not answer an incoming call as it impacts my focus on driving safely, again, voicemail is key. ALWAYS leave a message, I will always check my voicemail after I’ve missed a call. Voicemail (other than in specific circumstances) is emailed to to me moments after a message has been left.
Q – Why don’t you answer calls that are made directly to your cellphone?
A – Everything ultimately goes to my cellphone. I have a total of three phone numbers, one is a google voice number, one is a vonage number, one is my cell. The emailed voicemail happens from a vonage configuration that is bypassed when calls are made directly to my cellphone. If you have my cell number, you are welcome to send text messages. Additionally, when I am not out and about, I don’t always have my phone in hand or even relatively nearby and am more likely to miss a call that is made directly to my cellphone.